At fillbet, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player on the fillbet platform.
Six core principles that guide how fillbet handles every piece of personal information you share with us.
Every connection between your device and the fillbet platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
fillbet stores your personal data on secured servers with access controls, firewalls, and regular security audits. Only authorised fillbet personnel with a legitimate need can access your account data.
As a Filipino resident, you are protected by the Data Privacy Act of 2012 (Republic Act 10173). fillbet respects your rights to access, correct, and request deletion of your personal data at any time.
fillbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the fillbet platform and services.
fillbet gives you meaningful control over your data. You can update your account information, manage communication preferences, and submit data requests directly through your fillbet account settings.
fillbet operates in compliance with the Philippine Data Privacy Act of 2012, PAGCOR regulations, and applicable anti-money laundering laws. Our data practices are reviewed regularly to stay current with legal requirements.
This Privacy Policy ("Policy") describes how fillbet ("fillbet," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," "Player") who access or use the fillbet platform at fillbet.app. This Policy applies to all fillbet products and services, including the fillbet website, mobile experience, casino games, sports betting features, and customer support channels.
fillbet is committed to protecting the privacy of all players, particularly those based in the Philippines. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. We also comply with applicable PAGCOR regulations governing the handling of player data.
By registering a fillbet account or continuing to use the fillbet platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the fillbet platform.
fillbet collects the following categories of personal data from players and visitors to the fillbet platform:
fillbet collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC verification uploads, support enquiries, deposit and withdrawal requests |
| Automated collection | Cookies, server logs, analytics tools that record your interactions with the fillbet platform |
| Third-party sources | Identity verification providers, payment processors (GCash, Maya, banks), fraud detection services |
| Regulatory sources | Sanctions lists, politically exposed persons (PEP) databases, as required by anti-money laundering law |
fillbet uses the personal data we collect for the following purposes:
fillbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
fillbet does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
fillbet engages trusted third-party service providers to assist in operating the fillbet platform, including identity verification providers, payment processors (GCash, Maya, Philippine banks), cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on fillbet's instructions and in accordance with applicable data protection law.
fillbet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory direction.
In the event of a merger, acquisition, or sale of all or part of fillbet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
fillbet may share data with industry fraud prevention networks and databases to detect and prevent fraudulent activity, money laundering, and other financial crimes, as permitted under applicable Philippine law.
fillbet uses cookies and similar tracking technologies to operate and improve the fillbet platform. Cookies are small text files stored on your device when you visit the fillbet website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the fillbet platform to function — session management, login authentication, security | No — platform will not work without these |
| Functional | Remember your preferences, language settings, and game history on fillbet | Yes — some features may be affected |
| Analytics | Understand how players use the fillbet platform so we can improve it | Yes — via browser settings |
| Marketing | Deliver relevant fillbet promotions and measure campaign effectiveness | Yes — opt out via account settings |
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from accessing the fillbet platform.
fillbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
After the applicable retention period, fillbet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
fillbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fillbet:
To exercise any of these rights, please contact the fillbet Data Privacy Officer using the contact details in Section 15. fillbet will respond to all data rights requests within 15 business days of receipt.
The fillbet platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law governing casino-style gambling. fillbet does not knowingly collect personal data from persons under the age of 21.
If fillbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued on such an account will be forfeited.
If you are a parent or guardian and believe that a minor has registered a fillbet account, please contact our support team immediately using the details in Section 15.
fillbet uses player data — including game history, session duration, deposit frequency, and wagering patterns — to support our responsible gaming programme. This data helps fillbet identify players who may be experiencing gambling-related harm and to proactively offer support tools, including deposit limits, cool-off periods, and self-exclusion.
Where fillbet identifies indicators of problem gambling, we may use your contact data to reach out with responsible gaming information and resources. This use of your data is in your vital interest and is permitted under the Data Privacy Act of 2012.
The fillbet platform may contain links to third-party websites or services for informational purposes. fillbet is not responsible for the privacy practices of any third-party website. This Policy applies solely to data collected by fillbet through the fillbet platform. We encourage you to review the privacy policies of any third-party sites you visit.
fillbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, fillbet will notify registered players via email or a prominent notice on the fillbet platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the fillbet platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the fillbet platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact the fillbet Data Privacy Officer:
If you are not satisfied with fillbet's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.
Now that you know how fillbet protects your personal data, you can play with full confidence. Join thousands of Filipino players who trust fillbet for a safe, fair, and secure online gaming experience. Must be 21 years or older.
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