Frequently Asked Questions

fillbet requires KYC (Know Your Customer) verification before you can make your first deposit or withdrawal. Accepted government-issued IDs include: PhilSys National ID, Philippine passport, UMID, SSS ID, driver's license, and PRC ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours on business days.

On the fillbet login page, click "Forgot Password?" and enter the email address linked to your account. We'll send you a password reset link — check your inbox (and spam folder, just in case). Click the link, enter your new password, and you're good to go. If you no longer have access to your registered email, contact our support team at [email protected] for account recovery assistance.

No. fillbet strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name or different names — is a violation of fillbet's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

Log in to your fillbet account and go to Account Settings. You can update your contact number, email address, and communication preferences there. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity. If you have a legitimate reason to update these details (e.g., legal name change), contact [email protected] with supporting documentation.

fillbet supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, debit card, and bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on fillbet in compliance with Philippine regulations.

GCash and Maya deposits are typically instant — your fillbet balance updates within seconds of a successful transaction. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

Go to your fillbet account, select Withdraw, choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are processed within 24 hours on business days. GCash and Maya withdrawals are usually the fastest, often completing within a few hours. Bank transfers may take 1–3 business days. Your account must be fully KYC-verified before your first withdrawal can be processed.

Yes. fillbet has minimum transaction thresholds to keep processing efficient. The minimum deposit is ₱100 for GCash and Maya, and ₱500 for bank transfers. The minimum withdrawal is ₱200 for e-wallets and ₱500 for bank transfers. Maximum limits vary by payment method and account verification level — check your account settings for your current limits.

Common reasons for a declined withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your fillbet account name and your payment account name, or a pending security review. If your withdrawal was declined, you will receive an email notification explaining the reason. You can also contact our support team at [email protected] for clarification.

fillbet offers a wide and growing library of games for Filipino players. Highlights include Ocean Phoenix, Ganesh Fortune, Bingo, and a full Slots collection. The fillbet Casino section features live dealer games including baccarat, roulette, blackjack, and poker — streamed in real time. Sports betting covers PBA, NBA, UFC, boxing, and more.

Yes. All games on fillbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed from licensed studios with professional dealers operating under strict regulatory oversight. fillbet is committed to transparent, fair gaming for every Filipino player.

Absolutely. fillbet is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit fillbet.app on your phone's browser and log in. The interface automatically adjusts to your screen size, giving you a seamless gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

The fillbet welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure your account is fully verified before depositing. The bonus amount and any applicable wagering requirements will be clearly displayed in the Promotions section of your fillbet account. Always read the bonus terms before claiming to understand the conditions for withdrawal.

Wagering requirements (also called rollover or turnover requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable funds. Specific wagering requirements vary by promotion and are always stated clearly in the bonus terms on fillbet.

Yes, most fillbet bonuses have an expiry period — typically 7 to 30 days from the date of credit, depending on the specific promotion. If the wagering requirements are not met within the validity period, the bonus and any winnings derived from it will be forfeited. Check the expiry date of each bonus in your fillbet account under My Bonuses to make sure you don't miss out.

The minimum age to register and play on fillbet is 21 years old. This is mandated by Philippine law and PAGCOR regulations. fillbet enforces strict age verification during registration and KYC. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take underage gambling extremely seriously.

Log in to your fillbet account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred exclusion period. Self-exclusion takes effect within 24 hours and cannot be reversed during the chosen period. If you need immediate assistance, email [email protected] and our team will process your request as a priority. For more details, visit our Responsible Gaming page.

Yes. fillbet provides deposit limits, loss limits, and session time reminders — all configurable in your Account Settings under Responsible Gaming. Limit reductions take effect immediately. Increases require a 24-hour cooling period to protect you from impulsive decisions. These tools are completely free and we encourage all players to use them. Visit our Responsible Gaming page to learn more.

First, double-check that you're entering the correct email and password. If you've forgotten your password, use the "Forgot Password?" link on the fillbet Login page. If your account has been locked due to multiple failed login attempts, wait 30 minutes and try again, or contact support. Make sure you're visiting the official fillbet.app domain — never enter your credentials on any other site.

fillbet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are described in our Privacy Policy. We will never sell or share your personal data with third parties without your consent.

Yes. fillbet strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you'll be required to enter a one-time code sent to your registered mobile number each time you log in from a new device. You can enable 2FA in your Account Settings under Security. This significantly reduces the risk of unauthorised access to your fillbet account.